Switching Servers and the Nightmare I was In

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As you all know I swear by WiredTree and I greatly enjoyed the service and customer support. It has been a great 2 years with them. So if you want to get a dedicated server with amazing support, WiredTree is the place to go.

But the internet is changing and a lot of things are now moving to cloud service. On this site and some of my other sites, I use Amazon S3 to host my files. I do this because it is important my files are always being seen and there is no lag in the bandwidth. I find this very important when I do video.

So to keep up with the internet and to even cut some cost, I switched over to Storm On Demand. In the past I was looking to switch everything to Amazon Web Services, but the structure was way too confusing for me. I even look to go with Rackspace Cloud. The problem with both, is it may not be able to run some of my scripts I have to run my business.

So I decided on Storm On Demand…


I was at Ad Hustlers Yearly Summer BBQ and he brought up server stuff and he said he was in need of something to run his massive traffic. Something he can pay for the traffic being used, instead of just a fixed bandwidth each month. He started to talk about Storm On Demand a Liquid Web Company.

I personally know friends who do not like Liquid Web because of the term ‘Heroic Support’. I was going to even switch to Liquid Web for my servers before WiredTree. Since I trust my peers, I decided to stay away from Liquid Web. Since Storm On Demand received Ad Hustler’s approval – I gave them a try.

They were very polite and very responsive via email, especially when it came to migration. They even asked me when the is the best time to do the migration. Everything went smoothed, until I had to change IPs from friggin 1and1.

Headache… video about 1and1… done on 10/13/10

[youtube]http://www.youtube.com/watch?v=JtRCwrxIIuM[/youtube]

At this point I started to rethink my switch, I didn’t mind paying for what I was paying on WiredTree. I never had any issues with WiredTree, it almost felt like a bad break up… sighs. Cutting cost and upgrading for speed ability to partition your servers is just an amazing concept.

Storm on Demand migrated all my sites for me. The problem is my sites instantly crashed the new servers. It took just under 36 hours to get everything stable and another full day of me making sure scripts work, sites responded, etc. I got noble heroic support from Liquid Web. My account was given to 2 admins, one working on one issue and the other on a separate issue – making sure they don’t cross  each other. Now that is whats up.

I even received a phone call from their supervisor and he explained a lot of this to me. I am not an admin of any sort, I know a bit about servers since having my own but getting education from a supervisor was amazing. Especially he took the time to pick up the phone and call. He explained the functionality of their service and he even walked me through the main dashboard.

So my headache wasn’t throbbing so much.

Most of the time we were on email support and response is amazing – rapid response. They really catered to me and made sure my decision to Storm On Demand was the right choice. I definitely appreciate it.

So with the switch more stable how is the speed? I did a speed test after 24 hours of stability and this is what I received. I use pingdom to do this test. The test on the left is an archived test from when I was on WiredTree.

Pingdom Test:

About a 4 second improvement, BUT if you start browsing the site it seems the content is only changing. The full site doesn’t seem like it is loading every page you go to. I definitely notice a change in the speed and the way my sites load. My scripts and custom made tools are all working fine and even faster.

Switching over to Storm On Demand definitely cut my cost and also improved my website speed. It is a win win situation. I may be getting an ad on server because I do put load on the box. I am waiting for a report or follow up from the supervisor as he is monitoring my traffic to see if I should even get it. In the end I may end up getting another server on Storm anyways.

There will probably be a followup post and do a full review about Storm soon.

One bad thing – no affiliate program for Storm on Demand. Sighs.


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  • I was wondering what had happend to your site as it was really slow and not working for a few days! Hopefully it didnt lose any major traffic for your blog!

  • I swear by liquidweb and storm, I’m not sure why a term heroic support would deter people from trying them, they actually have the best support I have ever experienced from a hosting company.

  • Ben Wagner

    Ian, I suggest that you learn how to write properly if you want people to take you seriously. Props to you though, I’m amazed at how an incoherent lowbrow like you can actually survive in this world.

  • Ian

    just my style, reason why I am taken seriously.

  • csslust

    Looking at your comparison images, no wonder the Storm site loads 4 seconds faster – you are loading 30 less external objects, ~25% less data, and 19 less images. I wonder what the WiredTree server would have done with the same page.

  • Ian

    agreed – the theme hasn’t change, probably just the images on the template. I definitely notice a big difference in speed for sure.

  • Speed has really increased.

  • Welcome to the family, and thanks for spreading the love.

    Too, our affiliate program is on the way! I know we chat on twitter, so keep tabs on the @StormOnDemand twitter account for information when it’s released.

    Thanks again, and let us know if you have any quesitons.

  • Hey Ian,

    Making big behind the scenes tech changes or upgrades like this is always a bit nerve-wracking, even if everything goes perfectly. Glad you came through it and are happy with the results.

  • No offense, but I would be choked if a web host took 36 hours to get sites migrated and properly working. I expect much quicker service than that. They should be able to test everything beforehand to prevent such outages. That doesn’t seem too heroic to me, unless by heroic they mean they will create a big problem as an excuse to need to rescue you.

  • I’m glad you are back online 🙂

  • hey ian , i see my comments deleted automatically , whts may be the problem here ..

    thanks

    Sourish

  • Thank god I started off with Namecheap. Quickest propagation, quickest nameserver change, quickest everything. Im thankful lol.

  • Ian

    O I thought it was spam because I saw like 7 comments.

  • Ian,

    I share your feelings about 1and1. They use to be a lot worse especially with their customer service. Still though, propagating domains in 24 to 48hrs is just unacceptable. I have domains there also and was thinking of changing registrars but the hassle involved would be way too much.

  • Hi Ian,

    I can’t see my comments either?

    Thanks!

  • Hay anyone used serverintellect here? Please share your experience with them.

  • Alex

    Storm is owned by Liquidweb. The heroic support isn’t an understatement either. This isn’t host gator your dealing with here.

  • When it comes to web hosting, especially dedicated servers, customer support is very important, because not only you can encounter technical problems, but you can also encounter billing problems, security problems and stuff like that. In this case it’s really important to have good support from your web hosting company.

  • ok , guess i need to keep my comments short … this is the first time im on your blog … read almost 5-6 artcles on my first visit , about various blogs that you have …

    Sourish

  • @email lookup, you are absolutely right the costumer service on share or dedicated server is absolutely vital for any issue you may have.

  • Dude, next time you make a video move your head out the way.

    I can’t quite read your business strategies.

  • looks like you still have some issues with the server , it was down with mysql error a day ago

    Sourish

  • @Sourish, I hope the issue was taking care.

  • @bikram, I really hate when mysql start showing errors o any kind :S

  • Hi Ian by looking at your site, it would appear that switching to storm has def improved site load time. Will try this also, thanks.

  • Excellent post.I want to thank you for this informative read, I really appreciate sharing this great post. Keep up your work.

  • Ian, have you tried comparing the speed of your site with http://www.websiteoptimization.com/services/analyze/

    Personally, I used the above site to improve my current speed even if it is on shared hosting.

    I’m sure you will do better with dedicated.